FNB Credit Card Cancellation Terrible Service

Hi I called in to close my FNB credit card on the 25/09/2024 on *** and the personal banker told me that it will be cancelled by the weekend. He gave me a reference number CAS/***7/D8R0B0. He told me everything is paid and in good standing so the card will be closed. Today i see a charge go off my account not sure even why it was suppose to be closed.

I called in today on the 08/10/2024 @16:45 the lady says she can see a cancellation on the system but i will have to speak to the person that authorized the cancellation. So i asked her why must i do everything twice and asked to speak to supervisor and she transferred me to ***** Division.

FNB call center staff dont bother , the have a dont give a damn attitude. The lady was deep in another conversion when i was called and was very abrasive when speaking to me. I did not appreciate her tone. As a Bank this call center agent should have had telephone etiquette but had none.

I will close all my accounts at FNB they are useless.