FNB credit card call Centre appalling service

FNB credit card call Centre is pathetic to the core. These agents are not trained. I just called now with my own airtime wanting to know whether my credit card is up to date or not but the agents kept on transferring me to another then suddenly call dropped. I spoke to Ernest he then Transferred me to Thandeka who also had no clue and put me back to the queue. Calling that call Centre is not cheap for one to be subjected to such mediocre service. I’m going to cancel my credit and go to another bank