FNB Credit card

Still struggling to get a simple credit card approved. They are quick to upgrade accounts to Premier and take more money but do they really help their customers. NO!! Tried phoning 6 time today alone and calls get answered by remote employees with silence while hearing a movie playing in the background. The worst ever banking experience. Will probably have to move all my accounts to another bank because FNB doesn't care even a single bit about their customers. Customer service is non existent and rely on systems to make their decisions.