FNB CREDIT CARD BAD SERVICE

A friend convinced me to change my bank for better services at FNB which i have enjoyed some but their credit card division is a nightmare, and their secure chat is pure nonsense and waste of time. Using their chat service is a torture with language barrier no follow-up whatsoever or rather confirmation of which language does the complainant prefer or rather us, if their agent dont understand they simply pass you around their respective depatrtment which are irrelevant to the complaint made. What compelled me to write this review is today's incident which i called their credit card division for more than 14 minutes without any help and their secure chat made me go through more than 14 or 15 agent or consultant as i lost count who still could not help me, others exiting the chat without any courteous of advising that i am being referred to another department or the fact that the compliant is beyond their competency