1 reviews | Active since Apr 2015
FNB Credit Card bad service
<p>I app**** for an additioinal linked card on Monday, 7 Aug 2017 and followed up bty close of business. I was advised they will get back to me on Tiesday morning and received no communication.</p> <p> </p> <p>Today is Thursday, 10 Aug 2017 and when I called the FNB credit card department I reached Elen who then transferred me to Rachel, then Rachel transferred me to Debra in the New Applications department. I have waited on the line for more than 20 minutes, waiting for Debra and the phone ended up cutting and no one got back to me.</p> <p> </p> <p>This is inconvenient as the fuel stations verify petro cards before fueling. The card is for someone else and this disservice causes us a lot of trouble with the fuel attendants.</p> <p> </p> <p>I ould like this issue to be attended as an urgent matter as this is unnecesary. I sent the application form to ********** and 4 days later I have not been assisted and I have been put on hold for a long time uneccesary.</p> <p> </p> <p>Someone must adhere to this and I would like a complaint to be lodged to the people accountable. They need to learn how to do business.</p> <p> </p> <p> </p>
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
