ZH
Zubair H
1 reviews | Active since Jul 2019
01 Jul 2019, 18:40
Fnb credit card auto payment
Have an issue with my fnb credit card auto payment which doesnt go through. Having been calling the call centre for 2 months now and messaging on the fnb app for 2 months with no resolution of problem. Have sent online complaints and request to speak to managers but no response from fnb.
Quick to charge interest on late payments but slow to resolve customer issues. And everyone says they cant put me through to a manager. They just escalate my problem but I get no feedback
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Replies (1)
FNB (First National Bank)'s replyOfficial
02 Jul 2019, 09:33Good day Zubair Haffajee,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply02 Jul 2019, 09:33
Official
Good day Zubair Haffajee,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***