FNB Credit Card Application Poor service

Worst customer service I have every experienced. I have been applying a credit card now for 2 months to which I have rudely been told that my application has expired despite me constantly following up to get the application sorted. I explained how this was clearly FNB's fault and was told it didnt matter and that I would have to start from scratch. The way I was treated in the last call was unacceptable customer service. Below is the event time line.

FNB acknowledge application received with quotation - 07 May Signed copy of quote sent back to FNB requesting next steps - 14 May FNB send request for supporting documents - 27 May Missing documentation sent through - 03 June Follow up call made by me, FNB had no record of it- 04 June Requested to send documents again with ID as reference number - 04 June Follow up call made, told everything is in order and application is being processed and should take 7 working days of which that was the 7th day - 13 June Receive SMS asking me to log on to online banking to activate credit card - 25 June Called to check on status again & told application expired and will not be re-opened - 25 June (Reference number: rs***

I will not be re-applying for such a bank with such poor customer service I wouldnt wish going though this process again on my worst enemy. Either finalise the application as you have all the necessary details or I will stay with my existing bank. This is also sad after the very good feedback I had received from other people.