FNB credit card application- DAUNTING EXPERIENCE WITH CALL CENTRES AND CUSTOMER SUPPORT

Oh how I wish I could give a rating of 0. As a loyal FNB customer, I cannot express my disgust in the FNB call centre. I honestly didn't know that applying for a credit card is so daunting yet FNB makes it look so seamless all over their social media accounts. I app**** for a credit card on the FNB app about a month ago and received an automatic message on the app stating all was approved and I'd hear from them soon. Three weeks down the line I call the call centre and get put through to so many departments. A wonderful lady assisted and informed me that I had outstanding documents and advises me to send it through to ***. At last i thought there was light at the end of the tunnel, but little did I know.... After sending the documents and receiving a reference number I sent numerous follow up emails to know if the process was successful and any more documents were required of me. ABSOLUTELY NO REPLY YET AGAIN. So a week later, I'm back on the phone with the call centre in the hopes of receiving some sort of feedback on my application. I was put through to 5 different departments (which in fact the last department waited until just before the end of business day so I can get put down at exactly 5 when the next call went through). Today again I call FNB only to receive no answers again and run out of airtime after 30 minutes trying to get to someone who is willing to help. A customer simply just wants to know updates on their application. Yet, FNB cannot provide this. Sadly as a young customer who would have chosen FNB over and over for future finances IS NOW A LOST CUSTOMER!