FNB credit card

I have recently migrated from a Khulula credit card to an FNB credit card. The transition was done with the agent. A new card was order and was to be delivered to the Richards Bay branch. No card was delivered with reasons that there wasn't any address given. The agent advised that we should order a new card. After a week the card wasn't delivered. I called again. The agents always take the easy route. Order a new card. It was done. I was charged for this card. Still after a week now card is not delivered. I called again no one can track all these cards. The agent once again says order a new card. I cut the call. This is total ridiculous and unacceptable. Three cards issued, wasn't delivered. There is some serious issues there now and I was told to order a forth card. What happened to the card that I was charged for. No one can explain what happened to all of the cards. Serveral visits to the branch. They refer you to call the call center. I sent.a complaint on the FNB app. No one has contacted me. Totally unacceptable