JW
Johan W
1 reviews | Active since Aug 2019
15 Aug 2019, 10:39
FNB CREDIT CARD
There was un ******* transaction on my credit card and the card was stopped. FNB said 3 days then I will receive my new credit card. I went to the bank Saturday, the card was not there. It is almost a week now and I am still waiting. If I do not receive my credit card or feedback within 24 hours, I will close all my accounts and go to another bank.
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
15 Aug 2019, 11:38Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***F
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***F
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply15 Aug 2019, 11:38
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***F
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***F
Regards
Hello Peter Complaints Team
***
JW
Johan W's updateReviewer Update
16 Aug 2019, 13:48FNB phoned back full of promises to resolve the matter, but are still waiting. I want to close my accounts at FNB because this is unacceptable!!! IF FNB DO NOT PHONE ME BACK TODAY @ *** I will proceed with further action on Monday in this regard. THIS IS SUPER BAD SERVICE. PHONE BACK ON *** / *** - cellphone not at work
JW
Johan W's update16 Aug 2019, 13:48
Reviewer Update
FNB phoned back full of promises to resolve the matter, but are still waiting. I want to close my accounts at FNB because this is unacceptable!!! IF FNB DO NOT PHONE ME BACK TODAY @ *** I will proceed with further action on Monday in this regard. THIS IS SUPER BAD SERVICE. PHONE BACK ON *** / *** - cellphone not at work