1 reviews | Active since May 2016
FNB credit card
Good day
I have a very big problem.Cannot remember when i payed off my FNB credit card.Then over the weekend i made a transfer to my daughter's acc and it accidentily went into card.Just to find out that it's my cc.When i called fnb requesting for a reversal i was told that i still owe on my credit card.How can i be owing on an acc i know if have payed off.and if i did'nt pay it off, why have i not been alerted before.FNB i want my money back cause it was an emergency and now im stuck.The over the place calls is not working for me and i needed that money.I don't want to hear stories about whatever lies you are cooking up
Good Day Ms Geraldine Adams
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Ms Geraldine Adams
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***