FNB CREDIT CARD !
I received an sms stating that I reluctantly have not made payment to my credit card for an amount of R 2559, payment of R 3000 was done on the 1st Aug before the due date which is the 5th , apparently I owe R 209.10 in order to keep my credit card on par with FNB , I have made the payment of R209.10 and now received a call from FNB debt collectors as I have been handed over??? ,Can someone explain what is going on as I have never skipped a payment with FNB since holding this account ! I have called and been transferred to various departments ?? NO ONE CAN ASSIST ME ?? unacceptable pathetic service !
Good Day Charlene Pillay ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to credit card to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Charlene Pillay ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to credit card to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
Regards,
Client Experience Team
Email address: ***
Tel number: ***