FNB CREDIT CARD

In November 2017 I settled my FNB credit card through Hammond Pole attorneys. Upon settlement I then requested the said attorney firm to send me letter stating that my FNB Credit Card is settled which I never received until yesterday(04-07-18) when I finally received a letter from FNB Credit card division dated 14th December 2017 after my persistence to receive same from Hammond Pole attorneys since last year. Now I need a legal document called "Letter of rescission" but I am struggling to get through the FNB Credit Card call center since yesterday and I need this letter urgently so that the judgment listed against my name can be removed from the Credit Bureau. I urgently need this letter to be emailed to me ASAP so that my credit profile can be updated. FNB's speedy resolution of this mater will be greatly appreciated.