SR
SIBUSISO R

1 reviews | Active since Dec 2009

05 Feb 2018, 17:05

FNB CREDIT CARD

Good day,

I had a credit card with FNB,I could not service the card because of personal issues. I got calls from Mmoni Selemale and S Nthimbane.I advised them that I was busy at the time can they call me back so that I can make arrangement. They never called back,I then send an email to ********** requesting if I could make arrangement but no responded to my email to date. I have been trying to contact their numbers and call center numbers ( ********** 474 and ********** ) the phone plays music the whole day. Could you contact me,so that I can make arrangement to settle the account. Please.......

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Feb 2018, 09:02
Official

Hello Vinncy ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***