1 reviews | Active since Oct 2017
FNB Credit Card
I settled and closed my credit card account from FNB in December 2017 but somehow it still appears on my credit report as an active account with a monthly instalment due to it. I sent an email to FNB requesting a paid up letter but I am yet to receive it. I went through the same sort of back and forth when I was closing the account. Please sort this out. I really don't believe I should have to contact you to update this information and it annoys me even more that you ignore a request that would nullify your duty to do this.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)