MJvR
Mariana Janse van Rensburg
1 reviews | Active since Oct 2019
03 Oct 2019, 15:57
FNB CREDIT CARD
On 16 September I was granted a limited increase on my premier credit card account same day Upgraded to a Private Client My limit increase was never shifted On 02.10.2019 my premier card was canceled and the limited increase was still not shifted Due to this I can't use my Credit card every transaction is declining It is also sitting with the collections department since 26.09.2019 to say I am overdrawn Due to this I can't aplly for a home loan or vehicle finance Due to FNB being in the fault my name is being blacklisted They did assign me a personal banker but is doing the same as I am I get no answers even when I phone customer service
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Replies (2)
FNB (First National Bank)'s replyOfficial
03 Oct 2019, 16:16Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is *** .
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply03 Oct 2019, 16:16
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is *** .
Regards
Hello Peter Complaints Team
***
***
MJvR
Mariana Janse van Rensburg's updateReviewer Update
03 Oct 2019, 16:19Really hope we can resolve it Thanks for the call Await response no later the tomorrow 9h00
MJvR
Mariana Janse van Rensburg's update03 Oct 2019, 16:19
Reviewer Update
Really hope we can resolve it Thanks for the call Await response no later the tomorrow 9h00