1 reviews | Active since May 2023
FNB Credit Card
On the 10 November 2023 I payed my credit card balance of over R6400 and requested for the credit card to be canceled. I was still debited for the credit card payment, I then asked to be reimbursed the full amount R350 . It took them approximately 45 days to cancel the credit card instead of 5 to 7 business days ,longest 14 business days. FNB only forcefully accredited me with R209 to close my credit card on the 28 December 2023. I have now again and again been asking to be reimbursed the balance left R144 and they are refusing to do so time and time again. All I want is my money back . I'm even thinking of changing banks banks now totally and never bank with FNB ever again, because there call centre, admin and management teams at there head office in Johannesburg are absolutely poor, very rude and totally unprofessional. The Verulam branch and the Gateway branch have both been very helpful and absolutely brilliant, especially the Verulam branch .
Well I will admit I did receive a phone call from the branch manager from the Verulam branch ( I've said this before, they are the best), saying that he was informed that I will be receiving my money from the bank within 2 to 3 business days. I accepted this. Afterward I started receiving an email from them, saying that there is an investigation [ I have been repeatedly been getting this email]. It is now past 3 business days. I am honestly beyond disappointed and quite frankly done with the bank. I worked hard, and I pay all my bills on time. When I owe them money, I make sure to pay them as quickly as possible, yet I see this respect is not reciprocated.
Well I will admit I did receive a phone call from the branch manager from the Verulam branch ( I've said this before, they are the best), saying that he was informed that I will be receiving my money from the bank within 2 to 3 business days. I accepted this. Afterward I started receiving an email from them, saying that there is an investigation [ I have been repeatedly been getting this email]. It is now past 3 business days. I am honestly beyond disappointed and quite frankly done with the bank. I worked hard, and I pay all my bills on time. When I owe them money, I make sure to pay them as quickly as possible, yet I see this respect is not reciprocated.