fnb credit

<p>I have a credit card with fnb...I am no longer working so I decided to settle most debt I have with the little money I had. On the 26th of sep I called the fnb credit card division asking for a settlement amount as I wanted the account be closed. I received the amount and made a transfer which I made another call to their retention dep like I had been told when I asked for the settlement. They told me all seems to be fine and the account will closed. I called them again on the 3rd of october ,all this is for the year 2016, asking why do I still the credit card on my internet banking and the consultant told me they will escalate it as urgent closure cause all is well and they do see I phoned in requesting closure. Non of this happened,about another week I checked whether it was closed I realised they still haven't closed and I have charges on it already which I'm not willing to pay cause had they done what I requested from the beginning and as they have promised to do we wouldn't be in this situation now. I had to visit the randfontein branch as its nearer to me still asking for help and was told all will be sorted out. Now I have serious charges I AM NOT GOING PAY, as the stupid credit card divisio tried to debit 800 from my fnb cheque acc and caused me unpaid charges which I want reversed and the charges on my credit card canceled cause I won't pay for something I asked long ago to be closed. Thank u,please help.</p>