1 reviews | Active since Sept 2018
FNB CREATING UNNECESSARY PROBLEMS TO THEIR CLIENTS
I took a Temporary Loan a few months back. it was paid up but it still reflects at ITC as unpaid. This is really frustrating as my affordability is affected because of this. I was told I must wait 21 days to sort it out...the loan was paid up already 3 months back. When FNB does not want to help and other Institutions want to...FNB is there to stuff that up when it should not be the case. you have to spend almost an hour on the phone just to speak to a consultant, but that does not help either.
Absolutely Pathetic!!
I want this sorted out today!!! You as my bank does not want to help me...Don't stuff it up when other banks want to help by *********** staff that does not do their work on time!!!
REF:TLN ********** 3221 REF ********** Q
ACC#: ********** 8659
Good day Deon,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Deon,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)