1 reviews | Active since Sept 2018
FNB **** CREDIT CARD SERVICE
I tried opening up a Credit Card at FNB, after 3 days the limits still hasn't been loaded and I don't receive feedback at all. If I didn't phone them I wouldn't have known they needed my payslips. I was told that I will get my card within 3-5 working days. It's 3 days already and nothing has been done on it. It gets escalated without any results. I don't recommend opening any account at FNB, as their service is the worst I've ever experienced. I told them numerous times I need this card delivered by Friday (27 September) at Mall of Africa, but they don't care at all.
Good Day
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***