FNB CR CARD DETAILS INCORRECT AND NO ONE CAN ASSIST. NO ONE. DISGUESTING..

My daugh08/12/2020ter N. Langenstein has been trying for 3 weeks to pay her credit card that was transferred to collections and with no luck. We have been to the FNB branch at Bedford Centre and they can't help us. We have called ***, ***, ***, ***, ***, ***. We have spoken Kabelo Tseladimitlwa had he could not assist. We went to the branch on 08/12/2020 to do a deposit as advised and there was an error. "Stat codes excluded from Proc". The consulted at the branch at no idea how to assist. For 3 weeks no one can assist. Going back and forth and calling every single day and no one but no once can assist. Then I even went to the Attorney department asking for head office number and he put me thr a call centre. Really there is no head office number. And bearing in mind this is the Attorney side of FNB. Annoyed beyond. I have put never ever seen such non sense in my life where the Branch cant assist due to a code "X00" on the computer and profile. The online banking application is not able to add the credit card with the details obtained from FNB and the ATM - cardless method was confused and gave us an error STAT CODES EXCLUDED FROM PROC. and all the account numbers and information was provided by FNB for over three weeks. And they do not understand that there is purely an error on their side. When a person calls saying that the account number is not working then they should investigate and come back to their client. This is non sense. I have never but never had such non sense. And the best is on the Credit card statement is not the same as the details they provided us with. Bearing in mind that there is no actual credit card. All we want is to pay the credit card. Sounds so simply but guess what it is no. The card number doesnt exist the cr card number on the statement doesnt exist and no one is this f#####ing bank can help. REALLY......