FNB CPP Premium cancellation nightmare

Never in my life have I dealt with such incompetence, and I firmly believe FNB does this on purpose.

They charge an insane premium on their CPP(Customer protection Plan), which covers the debt of the personal Loan in case of death , disability etc.

I took out Life cover for death, disability and critical illness cover with FNB themselves at a lower premium. Then provided the documents to FNB and sent it to *** as well as ***, on the 7th of January

yet here we are on the 9th of March, with no feedback and premiums still taken from me *******ly.

I want this resolved now and my premiums refunded for January & February, and please provide the proper process to lay a charge against FNB for ******* banking practices.

Thanks