FNB - COVID19 relief - no access to other funds!!!

I app**** for the COVID19 relief from FNB to help me cover me bond only for next 3 months as my tenants were not able to cover their rent. I was approved.

I have a revolving loan facility with FNB which I have paid more than 15% back, so the funds should have been available for me to use. It was available last week, and then disappeared this week. I paid more into this account thinking that I had the funds available, which also was no longer available. I have called FNB for 3 days in a row now, each time an advisor transfers you back to the start, the wrong department etc. I finally spoke to an agent yesterday who said that she would escalate to the credit manager and come back to me. Of course I didn’t get a call back. The extra funds I paid was refunded to me this morning though.

Today I spoke to another agent, after having the same experience of being transferred from one department to another. This agent advises that my revolving loan is not available because the COVID relief fund covers the payments, and I won’t have access to these funds at all.

When applying for COVID relief I was asked which products I wanted covered and I requested it for my BOND only. Had I known that I would not have access to my revolving loan, then I would have never taken this additional loan from FNB as it leaves me in a worse off position for cash flow!!! I don’t know if that means that my credit card isn’t working either, so FNB have now left me without any funds at all, they have just put me in debt to make sure that they are paid!

I asked for a copy of the COVID19 contract where is states that I app**** for relief for all my FNB products and also where it states that by accepting the loan that I will not have access to any other funds...the agent didn’t know herself and then once again transferred me back to the switch board.

I find it disgusting that FNB has used this crisis further stress out customers who have been in good standing and to make a further profit from it!