FNB COVID19 Relief Nightmare

FNB COVID19 relief plan failed me after I submitted all the required information to my Private Banker who advised that I will be kept informed if anything else was needed. I specifically indicated that I do not want my debit orders to bounce as I am already financially constrained and that the debit order return charges will not be acceptable. When the debit orders failed and the charges for returned debit orders was charged I requested my Private Banker to contact me. To date: 1. the FNB COVID19 relief plan was not processed, 2. failed debit orders charges was debited against my account and 3. no response from my Private Banker. Needless to say that this is frustrating and very disappointing - FNB, where do I report this conduct? The FSCA?