FNB Covid19 relief

I have app**** for a bond relief with FNB due to cvid19 lockdown loss of income. I provided them with all the documents I received from my employer but they are not responding me. Instead they just ensured that they debit my account when there are no funds. FNB is just putting more pressure on the clients that are already suffering loss of income due to the lockdown. I am so disappointed with this bank. They don't treat their clients well. I have called their call centre several times, but the agents transfer me to different departments and their Fan life claims department disconnect my calls.