FNB COVID19 is ******** people

FNB is the worse bank ever. Instead of assisting its customers during this difficult time( Covid-19) , it has seen this as a chance to make more money for themselves. I had initially heard that the banks are offering a 3 month break for its customers who have been affected during the covid 19 period. When i went online to apply it was there written covid19 fund and not covid19 loan. I therefore app**** and was surprised to see the immediate approval without having sent the supporting documents which i was planning to send the following day. I immediately called fnb and was told that there is no catch i will get a break for 3 months nothing else... little did i know that i had missed the fine prints that it is a loan. I got to learn about that loan 3-5 days later in which i immediately cancelled. It took them 22 days to cancel this stupid loan and i had to make calls everyday and had to pay a settlement amount which had interest. I paid it because i wanted to get rid of this loan. After paying them this covid19 settlement amount + closing the account this fund wait and took back all the amount it had paid when my covid 19 account was opened. So fnb has taken the money i had to pay to settle the account plus reversed all the transactions they made to pay for the 3 accounts. I need my money back from them and it will be a month now. I have been sending emails and calling everyday and all they are saying is that they are escalating the matter.. In the meantime i am in arrears in the accounts which they made the reversals

Really FNB is playing tsotsi here.. This Farah lady at covid 19 is not answering at all. I need my money back so that i can pay my debts.