1 reviews | Active since Apr 2018
FNB COVID19 BAD service!!!!!
FNB That's un acceptable!!!!!!!!!!!
NOTHING MOVING, NOTHING SOLVED!!!!! I HAVE BEEN BATTLING WITH THIS (**** ) SINCE the 27th OF MAY 2020 till today 19 Aug.2020
I have been pegging to close that Covid19 relief loan account !!!!!
** On 17 July 2020 at 5:41PM I have received that letter from (***)
Settlement Quotation for Personal Loan Account: *** Settlement Date: 24 July 2020 Settlement Amount: R3,300.56 FNB Loans confirms that the above-mentioned account may be settled by no later than the settlement date by paying the full settlement amount. This settlement amount is based on your current outstanding balance. Should any payment(s) or amount(s) be reversed, your outstanding balance might change and may affect your settlement amount. Should this happen all our rights remains reserved. Please note that the settlement amount is only valid for five (5) business days from the date of this letter. If payment is not made from an FNB account, the payment will only reflect in three (3) business days. The settlement amount must be paid into the following banking account: Name of Bank: FNB Account number: *** Branch Code: 250655 Reference number: *** Proof of payment must be emailed to ***ing your identity number as the subject reference of the email. Once your account has been settled in full the Credit Bureau will be updated, within 45 (forty-five) business days. Kindly contact FNB Loans on *** / ***ould you have a query. Yours faithfully, Head of Operation (FNB Loans) First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services (FRS3071) and Credit Provider (NCRCP20). Reg. No. ***. Kindly please see below breakdown of all payments made from the cashflow relief loan. Transaction Type Transaction Date Transaction Description Transaction Amount Credit 25 April, 2020 DR INT REBATE REDIRECT FROM *** 34.60 Debit 25 April, 2020 DR INTEREST TRF FROM *** -653.01 Debit 1 May, 2020 ACCOUNT MONTHLY FEE -356.00 Debit 2 May, 2020 FNBLIFE DP06TQ53 -114.27 Credit 27 May, 2020 DR INT REBATE REDIRECT FROM *** 37.82 Debit 27 May, 2020 DR INTEREST TRF FROM *** -686.82 Debit 1 June, 2020 FNBLIFE DP06TQ53 -114.37 Debit 15 June, 2020 FNB CARD *** -682.29 Credit 27 June, 2020 DR INT REBATE REDIRECT FROM *** 35.26 Debit 27 June, 2020 DR INTEREST TRF FROM *** -625.93 Debit 30 June, 2020 FNBLIFE DP06TQ53 -110.65 -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
** On 23 JUL 2020 at 2:51PM i have received and email from a lady by the name of (Mavis Mashele) from *** wrote:
Good Day
Please note as per system the settlement letter was issued please check if you received it.
the amount owed is the amount Stipulated below:
BREAKDOWN / SETTELMENT LETTER ISSUES DATE DUE DATE : 24.07.20 : AMOUNT R3,300.56
Once payment is made please email the proof of the payment to cancellations team.
Regards Mavis Mashele
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** On 24 JUL 2020 at 9:56 AM, I have sent an email to (*** , Cc: *** )
with the proof of the payment of ZAR3300.56 to account number : 4-000-***-***-572 . and I have asked in Red and Bold font (Kindly close that COVID19 relief loan account).
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- ** On 28 July 2020 at 1:41PM, I have got a reply to my POP from (***)
Dear Mr Shaaban We trust you are well. we confirm receipt of settlement paid.
kindly note the account has been referred for closure, and we will confirm once completed. kind regards, The Debt Relief Cancellations Team.
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- ** On Tuesday, 11 August, I have received R553.46 Paid to my credit card ***
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- so I ran to the FNB Branch in Jeffreys Bay that was on the 11th Aug at 3:38PM and the branch was closed. closing at 3:30PM so I had to go the following day and i have met the manager by the name of (Brian Wellsted) who has contacted that lady with the name of (Mavis Mashele) and I have been told that he will get back to me on Friday which he asked another lady to call me and said just updating you: Brian on training and nothing yet happened . same on Monday got a call from her and this morning the same .
NOTHING MOVING, NOTHING SOLVED!!!!! I HAVE BEEN BATTELING WITH THAT **** SINCE 27 OF MAY 2020 and this morning the 19th Aug 2020, at 09:05 I’m getting this email saying I owe R4356.18
ALL WHAT IM ASKING IS : JUST TAKE THAT (R553.46) BACK AND CLOSE THAT COVID19 ACCOUNT PLEASE… YOU MAKING MY LIFE UNDER STRESS AND I HAVE ENOUGH!!!!!