FNB covid19

I'm frustrated with FNB covid19 relief fund application process, I understand that they receive high volume of application but I have been trying to get hold of collection department since 29 March and when I final received email on the 9 April from them I was told that It will take 7 working days to receive response In mean Time I was told that I am required to continue to pay my normal monthly payments. My question with which money because that was the main reason I sent the letter which I received from my employer informing them of my salary cut.

I believe FNB is trying a delay tactics which can put us in deep debts using lockdown as excuses. Secondly the failed to tell customers that FNB required computer or tablet for customers to apply relief fund, what about people who do have computer or tablet?

To top this we have to deal with very rude consultants who don't have any customer service.