FNB covid ****

I am customer of your bank for more than 10 years and up until now I app**** for COVID relief due to reduce income and it was approved on May. Somewhere July I phone FNB bankers to ask and query about how this relief works because I see the COVID loan on my APP, i could not get help I tried to call again but I was not successful. My concern is the amount that is see on the app is way too much for the 3 months’ period. When I check on the it shows that I was given R38,339.68 and don’t where it come from. To my surprise I bought a car finance with other bsnks they phoned about the relief and they told me its only for 3 Months and there’s no interest and they send me email to confirm that. I am so shocked and disappointed with FNB right now, On the 21 of September I received the message that I must start paying 0n the 25th of September. i wrote an email to fnb care, no body responded, I am so angry and disappointed and frustrated with this, I have so much regrets with the bank. I feel I am being ****** and cheated I feel ****med.