FNB COVID RELIEF: WASTE OF TIME...

In April, my employer told us he wouldn’t be able to pay us our full salaries and we would be paid hourly rates based on any jobs we get. Ofcos we are in a pandemic and most of us had not been allocated any jobs because clients ended up pulling out. On 2 May, I app**** for the FNB Covid relief fund for 3months. I followed all the steps, I uploaded the letter from my employer and 2 weeks later, FNB sent me a contract, which I approved almost immediately. Now, the next step should’ve been FNB either approving or declining my application. And there was nothing. There was no further communication after I accepted the contract. I’ve been calling FNB everyday for the past 2 weeks and today is June 1st, I have no salary and my accounts are in arrears. After speaking to 6-7 consultants who kept transferring me, I finally was told that 2 weeks ago, they realized that my letter from employer wasn’t clear and they needed a clearer copy. What is frustrating is that, this is something I should’ve been told before my accounts were in arrears. How come it took 14 days to notice a comment from 14days ago?. I wish FNB would’ve trained its stuff better or came up with a more efficient system because this is not it. There is no reply after I sent a clearer copy today, no acknowledgment of the email, nothing and my accounts are in arrears, I don’t know how I’m going to pay them and I don’t know how I will find a job should these accounts be listed on credit bureaus. I am so frustrated with FNB.