FNB COVID RELIEF

I have had it up to here with fnb.i tokm th3 cashflow relief as i was receiving salary cut when the lockdown started.everything went well and i was offered an extended break from july to aug..this is where everything including my credit record went downhill...im so frustrated and i am without a doubt closing my account..I sent an email to the covid department who does notbhave phones new department that opened and yoi cannot go into the bank for assistance they only work on email which they never even respond to.Now firstly you would think that this new department would be hands on assisting all clients who have app**** for cashflow relief. But noooo thats expecting too much..I have had no response from tjis department since never thats the only way I can put it because i have been sending email and not even getting a automatee response..Now apparently the cashflow rwlief is finoshed and they were supposed to start deducting the loan they giving to pay your debt which you have to pay back so basically you paying your own debt..I get aletter saying i am handed over for this full amount that they were giving me for the relief and i was supposed to pay them back monthly!!!!!!!!! Now im handed over like someone that hasnt paid like someone didnt send me a agreement for a fixwd amount to be deducted monthly..WHAT IS EVEN HAPPENING.I am so so ANGRY because not only am i being charged additonal charg3s by this collections agency but because fnb is ignoring the whole agreement that was sent in place why are these people in this department not being supervised what are they doing in this department...I have had it with this bank and i Promise im taking this further and definetly making a case to sue this bank.....

Yours in disgust S.H