FNB COVID LOAN - ***** OR INCOMPETENCE in regards to repayment amounts

COVID RELIEF LOAN - So EXACTLY what I asked about before my application,during and after it was paid out,has now AGAIN been changed!

What I was told, when I asked about it,was that FNB will be paying out a loan amount to help for 3 MONTHS to cover my debit orders. THEN - in the 2nd call,after it was approved, I was told that it would ONLY cover my FNB debit order - but yet they paid out R22,593.67, which is way more than my FNB debits. AND I was told that I won't have access to funds and that they will be administering the loan and making the payments on my behalf..to themselves...ok...

When, on my THIRD CALL and complaint about false or incorrect information, I inquired about the amount paid out, I was told over the phone,by a (very nice) complaints rep who phoned me back,that they would be paying over R3000 a month into my overdraft,bringing it down by R9K over the 3 month period (which DIDN"T happen),pay for my credit card (which happened to a certain extent), my device (which they covered) and my law-on-call (which they covered) AND that THAT is the way that it all ads up to the R22K.

The R9K I was told would be paid into my overdraft never happened - instead they only covered my overdraft's interest,about R1,5K total (unfortunately my overdraft has been fully used,as I have a boss that hasn't increased my salary in close to 7 years and we had medical expenses etc over the years,which is why we had to tap into it,but I digress..)

THEN - when I asked about what will happen to the remaining amount (OVER R11/12K left after the 3 months), SEEING THAT FNB IS CHARGING INTEREST on the R22K EVERY MONTH AAANNDDD SEEING THAT THEY WILL BE DEBITING over R400 every month for 60 months,BASED on R22K, I was told that FNB will be TRANSFERRING THE remaining R11/12K back to THEMSELVES - even though I'll be paying for the R22K and the info is in the agreement.

THIS takes us to ANOTHER FNB complaint the APP and Hellopeter about the above feedback from FNB about my repayment amount versus the amount they actually paid towards my debits. This led me to Keegan Dollie at FNB and his reply email,WHICH I still have. I was then told that after the July,based on my total amount used,my monthly amount due will be recalculated based on what FNB ACTUALLY USED FOR MY FNB DEBITS and NOT the amount they paid out in the beginning of the 3 months,UNLESS they end up using the ENTIRE R22K towards my debits (they ACTUALLY used just under R10K)

SO THIS BRINGS US TO MY COMPLAINT - They haven't recalculated my repayment based on the actual amount used, AS WAS THE CONFIRMED PROCEDURE BY AN FNB REP VIA EMAIL,WHICH I WILL BE TAKING TO THE OMBUDSMAN,THEY WILL BE DEBITING A MONTHLY AMOUNT based on the R22K.

SO NOT JUST ARE THEY TAKING MONTHLY PAYMENTS BASED ON a R22K loan,THEY REPAID THE REMAINING R12,909.16 (which I will APPARENTLY be paying for) BACK TO THEMSELVES. So if they don't recalculate my monthly amount,as confirmed in a mail OR pay me the remaining amount from the loan, this constitutes ***** and I will OPEN A CASE AT THE POLICE against all the people I dealt with ( I kept their details) and then take this to the newspapers, as I have TWO journo friends who would be GLAD to write something about banks *****ING people over during a global pandemic.