FNB COVID LOAN

I have been a FNB client for many years, in good standing. I have huge problems with Covid loan details that are erroneous! Complaints, secure chat, visits to the bank, emails, ..... NO RESPONSE. COVID LOAN DETAILS ARE ALL WRONG. I have received numerous complaint response notices indicating a response in 24-48 hours. The last one was more than a week ago. They indicate I owe R44.000 when in fact uts R21 000. Tgey took the first instalment off on 31/08 .!!

Due to loss of income we both accepted the FNB cash-flow relief loan in April 2020. bank's minimum repayment figure is based on a settlement amount which is much higher than it should be. I managed to get responses on FB from RJ Jacob's but he/she states she has referred, escalating to " THE TEAM" But as yet no action. I wrote this to her:

This is all now getting ridiculous. In good faith you have told me many times the "THE TEAM" are attending to it. I dont want to go through this again verbally with anyone I WANT THE STATEMENT, THE AMOUNT I OWE FIXED . I think I have been patient enough.....this is now outrageous!!!!

Fortunately I have all my attempts over months on record.

I am sure you now see that ITS NOT WORKING."