Fnb covid-19 relief sucks

I am totally disgusted with FNB service. After apply for a covid relief extention on the 30 June, I still have no response after chatting on the app, numerous hour long phone calls, several emails sent, escalation matters sent more than twice. They still are yet to come back to me. They keep saying email your documents which was done several times, upload it via the app still no response, they eventually call say they have a huge backlog and I must once again submit documents and still no response. This has now become the worst bank in history. No customer service, no help line only an app that you have to work through which now says that the period for extention is closed and no longer can get relief. What a pathetic bank. I am still waiting for answers and no one knows.