FNB Covid-19 Relief - Misleading and Disgraceful

I have had the unfortunate situation where I needed to apply for the Covid-19 relief from FNB because of my wife's business having to close due to the lockdown. I now have to take on all of our expenses and need any way to get help during these hard times.

I apply for the relief with FNB because everything I have is through them and I was only offered a loan from them. The funny thing was just before lockdown I was refused a loan from FNB because they say I was not able to afford it. Yet, now they see no problem in tying me into a loan with no other alternative.

Why is it that other banks offer payment breaks with no catches like this loan from FNB. I could have been happy with the loan if you didn't charge interest on it but to do that is just *******.

You still have not got back to me via my emails or the banking app. You tell me that there is a choice between having this loan or a payment break but I never was given the option.

I see on social media that I am not alone and you are just ignoring everyone. How can you run a business like this?

This method is not helping your clients but instead you are acting in a ******** manner, like a bully who knows that your clients are stuck between a rock and a hard place. If you believe the loan is the right method to help then don't charge interest.

People are losing their jobs, their lively hood. They struggling to keep their homes and looking to get into more credit just to survive. How can you think it's fair to make money off your clients during these hard times?

You are supposed to be the leaders in the banking industry yet you are totally from that during this lockdown!

Lastly, you approve the loan and allocate it to my account but will not provide me with how you got to that amount. You also request more documentation after it has been approved. What is going on???