1 reviews | Active since May 2018
FNB covid 19 relief (LOAN)
In my case I had no choice other to accept the covid 19 relief fund from FNB as they were otherwise threatening me with legal action. However now that I have ( had it activated as they termed it) I am nothing but disappointed. First of all FNB was quick to hand out this relief fund and one has to wonder why? Secondly the lack in explaining how this fund works which in actual fact is rather a joke as it is rather more a glorified ( loan) which in the end sets you back more than when you started. What infuriated me even more is that ( not once ) prior to my acceptance of applying for this fund did any of the so called FNB assistants explain exactly how this fund works.
So they pay your " FNB products" which means if you have a credit card or a overdraft with FNB they pay these " products" for 3 months. However what they don't tell you is that when the debit order goes off for payment from your account and it bounces they still charge you R120 for this!!! Now here is where it gets interesting...why if they are paying your "products" with a loan( not a fund) are you being charged R120 each time ????? Surely.if they are paying for your stuff ( which actually you are paying your own stuff) then you would expect them to do their job properly!!!??? I would honestly like to hem to give me feedback on this! Seeing as i.have spent over a R150 on my mobile trying to get in touch with someone who can actually explain to me why on earth their system is not updating the covid relief payments. Why are they charging their customers if there are insufficient funds that FNB promised to take care of and then do not explain to their customers. Honestly I see so many complaints. It just seems that they are not interested to assist these us with these complaints and give us some peace of mind that over and above what we will owe them for the covid 19 loan they owe us what they are charging us for insufficient funds. This makes no sense at all. Please FNB some clarity here would be hugely.appreciated. Hopefully we get answers soon.
Regards D
Thank you looking forward to hearing back from you.
Thank you looking forward to hearing back from you.
I am still looking for your reply with regards to my latest comment which was not made public.
I have just checked my account and there is still absolutely no clarity as to what the status is of the Covid relief loan you gave me on the 7th of May 2020.
I see that my credit card is still not paid and has zero transaction history on either the Covid relief LOAN or the Credit Card history. You are charging us for these transactions?? Where are they?? We as the customers have a right to see them as I was promised in your last call from Ellin Morifi( which i have recorded for proof.)
Her exact words were that we (as the customer ) will be able to see the money that is paid from the (relief loan) into our credit card or whatever product fnb is paying and that this money will be reflecting and be available (just like any payment made into your credit card)?? However this is not the case and there is absolutely zero transaction history!!! In fact it appears that the credit card is not yet paid as the amount due is still showing and i am still getting daily text messages saying that my account is in arrears and that legal action will be taken!!!!??? Please FNB you need to come to the party. This is not professional and leaving your customers hanging during one of the most STRESSFUL times is completely unacceptable! We are all waiting on answers or we will just keep being forced to post the truth on social media or these platforms where at least we are heard and valued in what we deserve! AWAITING A RESPONSE!
I am still looking for your reply with regards to my latest comment which was not made public.
I have just checked my account and there is still absolutely no clarity as to what the status is of the Covid relief loan you gave me on the 7th of May 2020.
I see that my credit card is still not paid and has zero transaction history on either the Covid relief LOAN or the Credit Card history. You are charging us for these transactions?? Where are they?? We as the customers have a right to see them as I was promised in your last call from Ellin Morifi( which i have recorded for proof.)
Her exact words were that we (as the customer ) will be able to see the money that is paid from the (relief loan) into our credit card or whatever product fnb is paying and that this money will be reflecting and be available (just like any payment made into your credit card)?? However this is not the case and there is absolutely zero transaction history!!! In fact it appears that the credit card is not yet paid as the amount due is still showing and i am still getting daily text messages saying that my account is in arrears and that legal action will be taken!!!!??? Please FNB you need to come to the party. This is not professional and leaving your customers hanging during one of the most STRESSFUL times is completely unacceptable! We are all waiting on answers or we will just keep being forced to post the truth on social media or these platforms where at least we are heard and valued in what we deserve! AWAITING A RESPONSE!