Fnb Covid-19 relief is a ****

Fnb stole my hard earned money. I had a personal loan (with credit life insurance) have revolving credit (with credit life insurance) App**** for Covid-19 relief, Fnb added the 2 accounts in the Covid-19 loan. Why do I have to pay for credit life insurance if it is not going to benefit me? Covid relief paid for both accounts, overdraft and revolving credit. On the 25 July 2020 Fnb debited my account for personal loan R1531.09, 29th debited for revolving credit R524-49. Credit card was paid from the relief, Covid-19 relief account went from R9000 to R14000 yet my account was debited. There's absolutely no help on the secured chat, bank and on the telephone. Resolve this ASAP, been sent from pillar to post since taking the Covid-19 relief from you guys, not even once was I given a reference number. Been promised an email since 03 August 2020, am still waiting!! Worst experience ever!! Been with Fnb since 1999 was happy then but THIS will send me straight to your competitors.