dJ
dane J
1 reviews | Active since Jan 2013
16 May 2020, 11:55
FNB Covid 19 relief fund - not reversing debit orders
Still waiting for my debit orders to reversed as per the Covid 19 agreement offered by FNB. I have been querying numerous times with numerous consultants and all they can tell you is the debit orders are being reversed in batches it will be reversed they just don't know when. We are now headed to the next batch of debit orders to go off and they cannot guarantee that the debit orders will go off from the covid 19 account or that the first batch of debit orders will be reversed before then. To make things even worse they have frozen all other accounts which means we have no access to any funds to buy essentials. Al the consultants can tell you is that they have escalated it to the credit manager but there is no response. 5 days if escalation and no response no reversal and no access to funda and no dedicated department to speak to about your query. All they have done is put you in more debt with no access to your own money.
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Replies (3)dJ
dane J's updateReviewer Update
16 May 2020, 12:29I do not want your apology as this is your standard response while nothing is being resolved. Your consultants are suppose to be trained to assist and deal with any query yet each of them just transfer me to someone who does the same. My daughter needs medication and vitamins not to mention food for the house and I just keep being told it will be reversed then it's going to be done in batches. This is unacceptable behavior from people who are suppose to be there for us during pandemic. At the rate fnb is reversing my debt orders by the time its done the 3 month COVID-19 Agreement would be over... just as always fnb is taking advantage of their clients. I am also going to pay this to more social media platforms for people to see your replies are generic and dont mean anything..
dJ
dane J's update16 May 2020, 12:29
Reviewer Update
I do not want your apology as this is your standard response while nothing is being resolved. Your consultants are suppose to be trained to assist and deal with any query yet each of them just transfer me to someone who does the same. My daughter needs medication and vitamins not to mention food for the house and I just keep being told it will be reversed then it's going to be done in batches. This is unacceptable behavior from people who are suppose to be there for us during pandemic. At the rate fnb is reversing my debt orders by the time its done the 3 month COVID-19 Agreement would be over... just as always fnb is taking advantage of their clients. I am also going to pay this to more social media platforms for people to see your replies are generic and dont mean anything..
dJ
dane J's updateReviewer Update
16 May 2020, 15:15I received two pathetic phone calls from fnb just to inform me that my matter has been escalated, this is how fnb buys themselves time to just frustrate us more and more. I mean really why escalate something now that I've been asking to be resolved since the start of may. The second pathetic call was the consultant asking me permission to reverse the home loan amount, also why only the home loan amount when I took out COVID-19 debt relief for all my stuff. This is how they frustrate and treat us by doing what they want and not what is suppose to be done. All my stuff must be reversed that falls under my COVID-19 debt relief Agreement. Now I'm being told it's going to take 48hrs to reverse the home loan, that is unacceptable really.... All my stuff that went off should be reversed ASAP and to add insult to injury no copy of the COVID-19 Agreement has been sent to me by fnb. As I mentioned I have other social media platforms and I will keep posting for others to see your true behavior towards people you claim to be there for.
dJ
dane J's update16 May 2020, 15:15
Reviewer Update
I received two pathetic phone calls from fnb just to inform me that my matter has been escalated, this is how fnb buys themselves time to just frustrate us more and more. I mean really why escalate something now that I've been asking to be resolved since the start of may. The second pathetic call was the consultant asking me permission to reverse the home loan amount, also why only the home loan amount when I took out COVID-19 debt relief for all my stuff. This is how they frustrate and treat us by doing what they want and not what is suppose to be done. All my stuff must be reversed that falls under my COVID-19 debt relief Agreement. Now I'm being told it's going to take 48hrs to reverse the home loan, that is unacceptable really.... All my stuff that went off should be reversed ASAP and to add insult to injury no copy of the COVID-19 Agreement has been sent to me by fnb. As I mentioned I have other social media platforms and I will keep posting for others to see your true behavior towards people you claim to be there for.
dJ
dane J's updateReviewer Update
18 May 2020, 11:56My wife checked her accounts to see if the debt orders have been reversed so we can buy food for the house, as we have a 5 year old who now has to be **** to. This is disgusting how we are being treated as fnb clients. The COVID-19 cash relief was in place way before the debt orders were due to go off yet fnb still took the money and now it's been 18 days that we have had no cash at all and that we reported the matter. Its unacceptable that fnb has got systems in place yet they do as they please. The consultants are of no use cause all they do is transfer us from one consultant to another and then finally drop the call. This matter is now getting out of hand and is taking its toll on us. Fnb feels it's ok to have us sit with no access to our money while they take their time to resolve this issue..
dJ
dane J's update18 May 2020, 11:56
Reviewer Update
My wife checked her accounts to see if the debt orders have been reversed so we can buy food for the house, as we have a 5 year old who now has to be **** to. This is disgusting how we are being treated as fnb clients. The COVID-19 cash relief was in place way before the debt orders were due to go off yet fnb still took the money and now it's been 18 days that we have had no cash at all and that we reported the matter. Its unacceptable that fnb has got systems in place yet they do as they please. The consultants are of no use cause all they do is transfer us from one consultant to another and then finally drop the call. This matter is now getting out of hand and is taking its toll on us. Fnb feels it's ok to have us sit with no access to our money while they take their time to resolve this issue..