FNB - COVID 19 relief assistance

We found FNB as a bank that is not flexible at all for assistance with the current lockdown due to the Covid 19 pandemic. They do not assist in a personal way at all, everything has to be done via the Banking App. This is a problem to us as our situation is different and therefore we have a problem to submit our request via the App. It was such a pleasure to work with ABSA as we could personally speak to an agent which assisted us immediately.