FNB Covid-19 relief application a nightmare

Sad to say but FNB's Covid-19 relief application is a nightmare. I app**** in the middle of April 2020 already with the aim to have it in place for the end of April 2020. Something that should apparently take between 5 - 7 working days is still pending to date of this review. Further, at every stage of my application, of which there are 6 in total, I was forced to phone FNB (painfully long and costly exercise from my cell phone) OR try using a secure chat on my banking app (just as painfully long), to no avail. I have escalated my application 3 times already, again to no avail. I have now been on stage 5 for more that a week and I am still waiting for ANY feedback from FNB, this despite numerous attempts to get an update. I am very disappointed in FNB. My next debit order run for MAY 2020 is now due from today 22 May .....??? My MFC Covid-19 relief application was easy and quick.