FNB COVID-19 loan - shocking discovery how FNB conduct "my" money - My loan provided by FNB

Private banking client - COVID-19 loan - approved amount not being allocated according calculation of repayable loan account. Extremely poor service Private banking and COVID-team. Pathetic to say the least. I've contacted my "private banker(s) - Njabulo Meyiwa, Andrew Hughes, and manager Karlin Nair" for weeks to sort out my account as they do not follow the agreement on the cash relief scheme. all I get is "We are advised by the Covid team that the refund will reflect in 24/48 hours. We will continue to follow up and advise as soon as it is resolved. Apologies for the inconvenience caused further than that nothing happens and when anything happens it happens on slow motion and with no urgency. This is supposed to be a "relief" plan - the opposite is the case. Putting the "Private client" - so called in a huge financial mess and sorting/not sorting matters out as per agreements out on their own time. If I was anybody else - I would advised them to look at their accounts with hawks eyes you will end up paying back a loan that was not even fully paid out by FNB.