FNB & Covid-19 homeloan payment relief

On March 27 2020 South Africa went into a complete lockdown due to the Covid-19 pandemic. Still recovering from the December holidays, a small building and maintenance company like mine came to a full stop with income dropping to zero within 24 hours. Realizing what the impact of this would be on a small sole propriety and the (9) nine families dependent on the survival of the company I contacted FNB immediately (30/03/2020) concerning the possibility of a payment holiday on my home loan. All application forms and relevant documents were submitted the same day. It has now been 32 days and still no response in spite of several follow up enquiries from my side. I can not believe that after more than 20 years of loyalty from me, the one time I need assistance because of circumstances out of my control they ignore us and still demand their money. Showing zero humanity or compassion. I would gladly elaborate the impact of all this but I truly believe FNB has the financial vision to see what is going to happen if we do not get any response or assistance.