FNB COVID 19 ASSISTANCE MESSED UP

I app**** for my covid 19 account and it was opened on 14 May 2020. Suddenly some of my debit orders was paid back into my account: 2 x 4143.80 Revolving loan 1 x 399 Banking fees 2 x 389 Device Payment 1 x 3020.24 Wesbank car finanace Total 12 484.88 According to a email received when I queried this and when I must paying back I was informed as from 1 June 2020? But it was only opened 14th May and as from what I understood you only start paying after 3 months? I was told telephonically all my fnb debt will be paid from this loan namely My overdraft My Credit Card My Revolving My Wesbank Car finance My device payment.

Why did they reverse some money back into my account I dont know and just SOME and some x 2? Ive been battling since 15th May to get answers. I have spend more than 200min of airtime as from 15 May leaving messages for my 2 bankers Siya and Renilwe and sending them emails with no reply as to what who did or to correct this... i even contacted the consultants on the app and they have send the bankers messages......

On 19th May Siya the one banker phoned me screaming at me as why did I cc Irma the one lady in the emails BUT she answered the query in the first place stating loan repayment start 1 June? Still no feedback or how it will be corrected. According to my knowledge its 3 months before you start paying back the loan my loan was opened 14 May so how can I pay from 1st of June but the payments made are a mess???

I logged a complaint ref *** for assistance and have emailed them with all the emails attached. I received a email to say they will respond and if not responding in 24 Hours I must remail again.....they will follow up. Today is the 22nd of May up till today NO RESPONSE as to who did what what I can expect month end or a appology from any of the 2 bankers!!!!! Why do you pay for bankers if they dont help you????

#FNB I have been a client for more than 10years seldom asked foe any assistance and now that you need assistance you just dont get any from no one.....