Fnb Covi-19 relieve

My name is Dieketseng, I've been a FNB client for over 5 years now, But FNB has let me down during these taugh times of Covid-19. I was temporarily laided of at work from the 01st of May 2020 and started earning by UIF, I went to my nearest FNB branch and I was advices to apply for the Covid-19 relief. I app**** for it over their FNB app on the same month May 2020 and also attached the proof. I was told that I need to pay the full car installment for the month of May 2020 for the application to go through, they also stated that the application will take 24 hours to be approved. I could manage to get the money and paid it. On the 25th of June 2020 FNB debited the full car installment again which is inconveniencing me. I honestly expected FNB to be with us during these taugh times, I've been on the phone with FNB since 09h00am yet there is no solution. Please help.