WD
Wayne D
1 reviews | Active since Apr 2020
25 Apr 2020, 10:50
FNB Covert 19 CashFlow Relief Horror
Lockdown Covert 19 relief Loan has not been followed trough. first FNB doesn't give relief only causing more debt to curtomers later, was forced to take the loan so at least I am covered since only getting 50% of my salary. Covert 19 cash flow relief was approved but when salary got paid in all there neando payments that they were suppose to cover all went off my back account. leaving me with no money at all to feed or run my house hold, trying to get hold of someone is impossible. been redirected from division to division . been told there is no covert 19 desk and I have to phone each department of FNB myself. and the loans department can only help me with the FNB loan itself but refund can only be sorted out on Monday with no idea when the refund will actually happen, and can take 4 to 7 working days for the rest of the stuff that suppose to be covered can be refunded as well. not only has FNB not trained anybody for the relief plan. nobody implemented the plan. and left me in a serious predicament , been told there is no desk and I have to call each division to sort this out. I been battling since Friday and had to literally force someone after 2 hours of being transferred to keep me on the phone wile they find me the correct people to speak to. i started calling around 8:30 its now 11:00am with no direction of what is going on,
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Replies (2)WD
Wayne D's updateReviewer Update
30 Apr 2020, 09:51Still nothing has been done. they promised everything will be sorted out by the 28th, to be called by customer services that said they had a problem with the system it will be sorted out the 29th, today the 30th they still have no department for the product they have sold. getting transferred all over the place. with being told me as the client has to phone each division of fnb to resolve to myself. phoning the divisions tells me they have to wait for fnb to let them know that they will be paid. and nobody has contacted nobody. its a big mess,. Leaving the desperate under lockdown with nothing to feed there children. no support , no help. no employee or division has done anything to rectify , even the Complaints department that called and promise to call back the next day to check if everything is sorted has not. The Most unmanaged , unprofessional and worst money making product Sold during a Lockdown to the desperate, leaving the desperate with starving children, Thank you FNB hope you proud of your conduct!!
WD
Wayne D's update30 Apr 2020, 09:51
Reviewer Update
Still nothing has been done. they promised everything will be sorted out by the 28th, to be called by customer services that said they had a problem with the system it will be sorted out the 29th, today the 30th they still have no department for the product they have sold. getting transferred all over the place. with being told me as the client has to phone each division of fnb to resolve to myself. phoning the divisions tells me they have to wait for fnb to let them know that they will be paid. and nobody has contacted nobody. its a big mess,. Leaving the desperate under lockdown with nothing to feed there children. no support , no help. no employee or division has done anything to rectify , even the Complaints department that called and promise to call back the next day to check if everything is sorted has not. The Most unmanaged , unprofessional and worst money making product Sold during a Lockdown to the desperate, leaving the desperate with starving children, Thank you FNB hope you proud of your conduct!!
WD
Wayne D's updateReviewer Update
07 May 2020, 12:44still no resolution. quotation that was sent is wrong, none of the accounts was actually paid. accounts don't reflect covid 19 payment, amount on quotation is different to the amount they paying saying they can pay the minimum amount which does not equal to there own loan amount agreed by both partys . and been told that I the customer cant say what must be on pr not the quote. but I have only received the quote the 4th of may, they said this product caters all fnb products. but they paying stuff that doesn't exist, paid off accounts. haven't paid things on the quote., also paying just what they want to that does not even closely equal to the loan amount, and been told I must phone FNB divisions (Wesbank and Direct Axis)my self to sort out the loans that don't exist.but they paying a direct axis loan that was paid off , and the paying my wesbank car, but me as customer has to sort out my admin on funds i have no access to, phone fnb devisions around loans that has been paid off but paid by fnb towards an account that don't exist, surly fnb can see there own products they sold to customers, its right there on there own web and banking app, and as I the customer can see the accounts on there banking app. LMAO this is a joke right
-this guy dropped the call in my ear with no resolution and no answer on the wrong quotation
-this guy dropped the call in my ear with no resolution and no answer on the wrong quotation
Good day Wayne
We trust you are well.
Kindly note convid 19 was meant to cater all FNB products, consumers are not allowed to exclude or include accounts.
Credit card account was successfully paid the minimum amount :04/25 *** - was 2000 less than there quote. who is getting the 2000. I still have to pay them back that 6000+ they not paying in that account and interest over 60 months. LMAO
In order to receive adequate feedback concerning the cash power (This is paid off loan with wesbank that is on the quote and can be seen on there fulfilled mandates but somehow I have to sort this out) and direct access loans (they covered a non existing direct axis loan, but they didn't quote on the existing one, canceled the debit order, then reversed the debit order without permission, but get told I have to sort it out) you need to communicate with Wesbank directly.
Wesbank : ***/ ***2 and Direct Access :***
We trust you will find the above in order.
Kind regards,
The Debt Relief Cancellations Team
Bafana Nkosi | Premier Banker | FNB Premier | Tel: (087) 5777 000
WD
Wayne D's update07 May 2020, 12:44
Reviewer Update
still no resolution. quotation that was sent is wrong, none of the accounts was actually paid. accounts don't reflect covid 19 payment, amount on quotation is different to the amount they paying saying they can pay the minimum amount which does not equal to there own loan amount agreed by both partys . and been told that I the customer cant say what must be on pr not the quote. but I have only received the quote the 4th of may, they said this product caters all fnb products. but they paying stuff that doesn't exist, paid off accounts. haven't paid things on the quote., also paying just what they want to that does not even closely equal to the loan amount, and been told I must phone FNB divisions (Wesbank and Direct Axis)my self to sort out the loans that don't exist.but they paying a direct axis loan that was paid off , and the paying my wesbank car, but me as customer has to sort out my admin on funds i have no access to, phone fnb devisions around loans that has been paid off but paid by fnb towards an account that don't exist, surly fnb can see there own products they sold to customers, its right there on there own web and banking app, and as I the customer can see the accounts on there banking app. LMAO this is a joke right
-this guy dropped the call in my ear with no resolution and no answer on the wrong quotation
-this guy dropped the call in my ear with no resolution and no answer on the wrong quotation
Good day Wayne
We trust you are well.
Kindly note convid 19 was meant to cater all FNB products, consumers are not allowed to exclude or include accounts.
Credit card account was successfully paid the minimum amount :04/25 *** - was 2000 less than there quote. who is getting the 2000. I still have to pay them back that 6000+ they not paying in that account and interest over 60 months. LMAO
In order to receive adequate feedback concerning the cash power (This is paid off loan with wesbank that is on the quote and can be seen on there fulfilled mandates but somehow I have to sort this out) and direct access loans (they covered a non existing direct axis loan, but they didn't quote on the existing one, canceled the debit order, then reversed the debit order without permission, but get told I have to sort it out) you need to communicate with Wesbank directly.
Wesbank : ***/ ***2 and Direct Access :***
We trust you will find the above in order.
Kind regards,
The Debt Relief Cancellations Team
Bafana Nkosi | Premier Banker | FNB Premier | Tel: (087) 5777 000