FNB COURTESY.....NOT IN THIS WORLD!!

<p>My son recently completed his studies with the assistance of an FNB study loan. ( The fights I had regarding those applications for the loan is another horror story) In May I get an sms saying we have to provide proof of my son finalising his studies. I send in the required documentation. I get automated response documents received. No a word since then.</p> <p> </p> <p>Come August and I suddenly notice the premium FNB has suddenly doubled! NO WARNING, No courtesy call saying explaining why. Just double the premium and no expla ation.</p> <p>I cannot wait to get rid of this bank. FNB has digitised so many of the HUMAN functions that client SERVICE has fallen by the wayside. If you are not a millionaire then you are statistical number which only generates income for FNB and no interaction or common courtesy is required.</p> <p> </p> <p>FNB you might have all the banking channels 24hours a day but you fail at delivering a human interactive service. If I only could I would close my account today. Just as in your advert.</p> <p> </p>