1 reviews | Active since Jun 2016

09 Oct 2019, 11:43

FNB COURIERS ( CDC ) - is VERY inefficient.

I recently upgraded to FNB private banking - YEY!! but the delivery of my cards is proving a nightmare.

I have received about 5 different calls from CDS employees, all making arrangements for the same delivery address for the same cards.

I have received in excess of 10 sms and emails - a number of trails for each card being delivered.

A courier arrived today, only 1 card was delivered - 3 outstanding that I had to call to make delivery arrangements for tomorrow - again and now, only 2 sms confirmations received. possibly have to call again for the 3rd one.

One delivery tomorrow is for 10 - 12, another for 8 - 4 - 2 separate deliveries to the same address that i must personal be available for!

It seems each of the people was in fact calling to deliver one card each to the same address.

The level of inefficiency here is none like no other and ultimately translates to bad service from this courier even though all the staff are really nice but I'm already so frustrated and maybe FNB should raise this with the said courier because to treat 4 cards come from the same place and going to the same address as separate parcels is really silly and a waste of time and money in this economy.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Oct 2019, 12:33
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

 Hello Peter Complaints Team 

***