FNB courier system lacking

Someone from business customer service must handle their couriers.

Firstly the courier team calls me 3 times AROUND 7AM simply to arrange and coordinate the delivery of my card. They say FNB must specifically state on their submissions that the client must not be contacted b4 8am. Pls can FNB start doing this ridiculous request. After many Inadequate options posed to me I have explained I am not available for a collection b4 10h30 and in order to ensure the courier doesn't come back and forth unnecessarily, they must state this to the driver.

The lady says I must pay r210 to get my card delivered to me for a specific time. I'm alredy paying delivery.

I told the business consultant at the time of opening my account I did not want this kind of nonsense from the courier and was assured u ran a smooth system.

Either change ur courier or make them efficient