FNB COUNTER SERVICE

Item: FNB (First National Bank)
Rating: 2
Author: IZAK H

I am practising as an attorney in Douglas. I am not a client of FNB, but some of my clients are and also Paypal. Like so many times before I am forced to make a peronal visit to the local branch only to find a queue. Normally only one attendant. I am not inclined to spend my valuable time in queues. An american client of mine used Paypal (as at occasion before) to forward some money. When trying to trransfer those funds into my trust account, I was advised by FNB that my profile has been blocked as a precaution to ***** and that I should visit my nearest branch. Which I did, only to find me in a queue of 5 - estimated waiting time 30 minutes at least. The visit only materialised after I was unable to contact the branch telephonically. I have no problem with banks and financial institutions "fighting" crime and *****, but then please not at the cost of persons. It should then streamline its service accordingly. Response to informal enquiries "It is head office" Sakkie Hanekom

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

16 Feb 2018, 09:47

Hello Sakkieh ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply16 Feb 2018, 09:47

Official

Hello Sakkieh ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

IZAK H's updateReviewer Update

23 Feb 2018, 07:59

THANK YOU FOR ATTENDING, BUT PLEASE DO NOT REFER IT TO DOUGLAS BRANCH AGAIN. I AM EXTREMELY DISSATISFIED WITH THEIR SERVICE. I HAD TO AGAIN GUEUE AT LEAST THREE TIMES. BASICALLY TO UPDATE FICA. IT WAS THEN DISCOVERED THAT I HAD THREE PROFILES. THIS PROBLEM AROSE ABOUT THREE YEARS AGO IN MY DEALINGS AS CURATOR. SAME WAS THEN CORRECTED, BUT APPARENTLY ONLY FOR THE CURATORSHIP ACCOUNT. ALL THIS CAN ONLY BE ASCRIBED TO INCOMPETENCE. I COULD NOT CONTACT THE BRANCH TELEPHONICALLY - OPERATOR INSISTED THAT I MUST GIVE REASON WHY I WANT TO SPEAK TO "THE MANAGER AT DOUGLAS". MY CLIENT HAS ALREADY LOST NEARLY R1 000.00 BECAUSE OF $USA EXCHANGE RATE CHANGES SINCE THE FUNDS WERE DEPOSITED IN USA

IZAK H's update23 Feb 2018, 07:59

Reviewer Update