MT
MrT T

1 reviews | Active since Apr 2010

09 May 2016, 10:34

FNB couldn’t be bothered with customers

<p class="MsoNormal">Two months ago I had an issue while applying for another account with FNB. The issue could not be resolved by the consultant. So, I wrote a complaint of FNB&rsquo;s website. I got some response from FNB Woodstock. The manager promised to resolve it and get back to me. I waited a month, I got no further response or resolution. I wrote a second complaint on their website, this time it was totally ignore.</p> <p class="MsoNormal">&nbsp;</p> <p>&nbsp;</p> <p class="MsoNormal">I have no idea what to do? I&rsquo;ve tried calling them, writing them, when am I getting a resolution to this? Or is FNB happy to just get my money but not happy to see to it that I get what I want or that I get informed &nbsp;why I can&rsquo;t get what I asked?</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 May 2016, 10:09
Official
Please accept our sincerest apology for the delay with your request. We have experienced some technical difficulties during the migration of the new site. We have noted that the Branch has contacted you and provided you with feedback. Kind Regards Complaints Resolution Tracey Sonickson Email: *** Tel Number: *** (Option One)